Customer Support
Customer Support Specialist
Join Kenshi Security as a Customer Support Specialist and help shape the future of player security and experience. You’ll handle customer queries, troubleshoot issues, and provide high-quality support across our global user base. Work closely with our technical and community teams to ensure smooth communication, quick resolutions, and satisfied users.
About the role
We’re looking for a Customer Support Specialist to help manage player inquiries and resolve product-related issues with professionalism and care. You’ll represent Kenshi Security’s voice, ensuring every interaction builds trust and satisfaction.
Responsibilities
Handle customer queries via email, chat, and support portal.
Diagnose common technical issues and escalate where needed.
Document recurring issues to improve internal systems.
Provide accurate product information and usage guidance.
Collaborate with QA and DevOps teams to report bugs and monitor resolutions.
Maintain KPIs for response and satisfaction times.
Requirements
1+ year in customer support or community management.
Excellent written and spoken English.
Strong understanding of ticketing platforms like Zendesk, Freshdesk, or HubSpot.
Basic technical understanding (software, apps, or game-related experience preferred).
Ability to stay calm and professional under pressure.
Available to work during UK (BST/GMT) hours.
We offer
Competitive compensation package based on experience.
28 days paid holiday + UK bank holidays.
Remote-first, flexible working environment.
Opportunities for professional growth within a scaling global company.
Apply Today
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